Q&A

Please find below a list of common questions relating to our products and services.

Also, if you have a specific question, please feel free to email sales@rprhaircare.com.au

  • Where are your products made?

    We are an Australian family business and our RPR and Salon Only ranges are made in Australia.

    Our Mycolour professional colour system and AMIPLEX bond repairing range are made in Italy at a facility that is a leader in world class technology and formulations in colour. We do not compromise on quality.

  • Are your products tested on animals?

    No RPR products nor any product under any brand is tested on animals. We are cruelty free. Selected products throughout our ranges are vegan too including our Mycolour hair colour range.

  • Are your products paraben free and sulphate free?

    RPR products are paraben free and the conditioners and treatments are also sulphate free. Salon Only range is sulphate and paraben free. SO Cool is paraben free but contains sulphates as it is a specialist blonde toning product. Amiplex is sulphate and paraben free.

  • Can I purchase your products online?

    You can purchase the products via our webstore www.rprhaircare.com.au/shop.

    If you are a salon and wish to purchase our trade products online, please fill in the registration form  and we can advise you of the next steps.

  • Are your products suitable for sensitive scalps, allergies or children?

    Our products are blended with premium quality gentle ingredients that are suitable for children and for daily use. Salon Only is paraben and sulphate free if irritation is a concern. Our RPR range is paraben free. We have specific products carefully designed for sensitive scalps.

  • Does the shampoo I use really make a difference?

    There are different grades of cleansers and ingredients in products. RPR ensures that we source only the gentlest and most effective ingredients to treat, repair and hydrate your hair so you get the results you desire. Cheaper more harsh surfactants can cause irritation, drying and damage.

  • How often should I deep condition?

    The amount you need to deeply condition your hair depends on your hair’s condition. If your hair is dry and damaged, you will need to ensure you condition well and also apply a restructuring treatment once to twice a week. You may also need to apply a leave-in moisturiser to help protect and keep your hair hydrated on a daily basis. Normal or less damaged hair should be washed and conditioned as required and a treatment applied every week.

  • What can I do for my dry and flaking scalp?

    We offer gentle, effective products that relieve dry, itchy and flaking scalps. Our products have long been acclaimed as some of the best in the professional hair dressing industry. RPR Treat My Scalp and Salon Only SO Clear are both designed specifically to treat dry flaking scalps. They are gentle enough for daily use and soothe scalps.

  • My hair is oily on the roots and dry on the ends. What do you recommend?

    Look for gentle products that cleanse the roots but still hydrate the ends such as RPR Rejuvenate My Hair. It offers weightless moisture and shine. Dry ends will be hydrated, and oily scalps balanced.

  • How can I remove brassiness from my blonde hair?

    We have products expertly designed to rid hair of yellow and brassiness. RPR Brighten My Blonde Shampoo, Conditioner and Leave-in Treatment gently cleanses the hair and brighten blonde tones. SO Blonde Shampoo, Conditioner and Treatment provides a more intense toner that also eliminates brassiness whilst nourishing blonde hair. Amiplex Enrich Blonde Toning Shampoo, Conditioner and Treatment combines bond strengthening and toning capabilities. Finally, for more extreme silver blonde toning we recommend the SO Cool Shampoo and Conditioner range.

  • My blonde hair becomes green when I use some swimming pools. How can I prevent this?

    Before jumping in the pool or ocean, sealing the cuticle with a leave-in treatment such as SO Miraculous or RPR My Vitaliser. This will help avoid the hair absorbing chlorine or salt and prevent blonde hair turning green. To remove green tones or chlorine from the hair our RPR De-Chlorinate My Hair Shampoo or SO Deep Clarifying Shampoo will help remove excess chlorine, chemicals and product build-up. Leaving the scalp and hair revitalised.

  • My hair is normally oily, and I don’t see a lot of lather with the product, what should I do?

    Often when hair feels oily there is a product or sebum build-up at the roots. We recommend shampooing twice. The first should release the excess build-up allowing the second shampoo to cleanse the roots and scalp. You may not see a lot of lather in the first wash due to the oil. This is a common occurrence particularly when you are exposed to pollution, use a lot of product or when you do vigorous activity. Our products are designed not to build up on the hair, but the use of high hold and shine styling products may result in a deep cleanse being required.

  • Can I use your products on hair extensions?

    Hair extensions are more dry than natural hair. You will need to use moisturising products and leave-in treatments to replenish your hair extensions and keep them soft. It is also best to avoid oil-based products for slippage. Salon Only SO Essential Shampoo and Conditioner offer weightless moisture without sulphates or parabens. Our hairdressing loyalists swear by them for extensions. SO Miraculous Leave-in Treatment repairs, hydrates and adds shine to extensions. A thermal protector should be used when styling such as SO Hot. RPR My Quick Fix Dry Shampoo is ideal for reducing any oiliness and adding volume to the roots as you should minimise the times you wash your hair each week. RPR Smooth My Ends is ideal to moisturise, smooth and add shine to your extensions.

  • Can I use your products if I have had a keratin treatment done by my hairdresser?

    We recommend using sulphate free keratin-based products such as our Salon Only range and Amiplex after a professional keratin treatment. We have shampoos, conditioners, treatments and styling products that are ideal after a keratin treatment.

  • Do you have professional basin sized products for salons?

    We have professional basin sized products for salon use. Email sales@rprhaircare.com.au to get advice on how we can equip your salon for success.

  • How do your colours perform on grey hair?

    RPR Mycolour provides 100% grey coverage. Our excellent coverage and long-lasting vibrant colours are the reason that Mycolour is the fastest growing Australian hair colour.

  • Is your colour high in ammonia?

    RPR Mycolour has a very low ammonia level with micro-pigment technology so the colour can penetrate the hair without damage. The system is designed as a reconstructing colour system, so hair condition is optimal. Our colour is used by thousands of hairdressers across the globe.

  • When buying professional hair products, are there different ones for men and women?

    Our products are suitable for both female and male hair. What is important is that you select the correct product for your hair thickness and condition. E.g. if you have dry damaged hair then look for repairing products such as SO Repairing. If you have fine, thinning hair you can find thickening products that add volume like RPR My Thicker, Fuller, Stronger. Also consider if your hair is coloured as you will require colour specialist products such RPR Extend My Colour.

  • How do I go about stocking your products?

    You can register online on our website or email sales@rprhaircare.com.au and we will put you in touch with a Business Development Specialist who will work with you to create a package that best suits your needs. We are big enough to service you well and small enough to care. Alternatively, you can call head office on +61 3 9556 0900.