Call:(03) 9556 0900

Policies

 

Shipping and Returns

Please note: RPR offer Shipping within Australia Only

Customer Rates Cost Delivery Time Tracking
Consumer Flat Rate $10.00 3-6 Days Yes
Trade As per pre-approved account terms or a flat rate of $19.95   3-6 Days Yes


RPR ships parcels via our preferred courier service provider - this ensures that your delivery arrives safely. If you would like to contact us with any additional information regarding your order, please email sales@rprhaircare.com.au at the time of ordering.

Orders within Australia will be delivered in 3 - 6 working days (depending on selected service) from the time you are advised that your order is processed, unless you are notified otherwise (please be aware, some remote locations may take longer).

Please contact us via sales@rprhaircare.com.au if your order does not arrive within 7 working days.

Returns Policy - Damaged & Faulty Stock
We hope that you love everything you order however, should any products arrive damaged or faulty we will happily refund or exchange. This must be done within 7 days of receiving your of your order. Products must be unopened and unused and must be returned in a preferable state.

Refund
If you require a refund on damaged or faulty products, please email your request to sales@rprhaircare.com.au with a copy of your invoice. A full refund will be made via your original payment method as soon as we receive the products back. Refund requests must be submitted within 7 days of receiving your order.

Exchange Policy
Should you wish to receive a replacement item please email your request through to sales@rprhaircare.com.au with a copy of your invoice. Products must be returned within 7 days at the expense of the purchaser in a reusable condition (unopened and unused) and as per the condition you had received them, so please pack them carefully. Please note that additional freight charges will be incurred for replacement products.

Cancellations
Cancellations to any order must be made within 24hrs of purchase via email to sales@rprhaircare.com.au. A full refund will be made within 48hrs of notification.

Goods Lost or Damaged in Transit
If your order stock has been damaged or you have not received your items within 7 working days, please notify RPR via email sales@rprhaircare.com.au with a copy of your invoice and you will be assisted further in the matter.

 

Privacy Policy

RPR is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

RPR may change this policy from time to time by updating this page without notice. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st November 2012.

What we collect
We may collect the following information:

  • contact information including name, email address, A.B.N, phone number and postal address
  • demographic information such as postcode and DOB
  • other information relevant to customer surveys and/or offers
  • account and product purchase information

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Storage of Information
Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

You have a right to know what information we have
You have a right at any time to request that you be told what personal information that we hold about you and to request that this information be destroyed.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies
The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@rprhaircare.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Trademarks & Copyright
Any trademarks, company names, and/or logos, photographs and/or images are the property of their respective owners. RPR does not claim to own any of these and is not related to, endorsed by, or in any other way connected or associated with these companies.

 

Legal Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RPR Hair Care relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'RPR' or 'http://www.rprhaircare.com.au/' or 'us' or 'we' refers to the owner of the website. Our company ABN is 83 092 475 851. The term 'you' or 'user' refers to the user or viewer of our website.

Identification
The User warrants that they are either the person, or in the case of a corporation, an authorised representative of the corporation, that is named as the User in the registration form. It is a breach of this User agreement and also a misrepresentation with both potential civil and criminal consequences for a person to register as a User that they are not authorised to represent for this purpose.
The Owner reserves the right at any stage to contact a User to confirm both the validity of the account and also the currency and security of the passwords used.

The use of this website is subject to the following terms of use:

Information on Website
Publishing information about a product on this Website does not ensure its availability. Products are advertised subject to availability. The Owner, and the Service Provider expressly excludes liability to any User of this site in respect of the unavailability of content regardless of whether or not this unavailability is caused by the negligence of the Owner or the Service Provider. Price information is subject to change without notice. http://www.rprhaircare.com.au/ is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up to date. Price may vary between users based on pre-agreed terms of trade.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content or privacy of the linked website(s).

Privacy and Storage of your personal information
It is necessary for the Owner to capture information about you in order to provide the services offered through this website. The use of the information and your rights in respect of it is set out in the Privacy Statement on this Website.

Copyright
All content on this site, including text, icons, images, photography, graphics, etc are the property of http://www.rprhaircare.com.au/ or its suppliers and are protected by Australian and International Copyright law. This material includes, but is not limited to, the design, layout, look, appearance and graphics. No part or portion of this site may be copied, sold or used in any manner for any commercial purpose without written consent.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Reviews and Comments
http://www.rprhaircare.com.au/ may enable visitors to its web site to post reviews of and comments on this web site. If you post reviews or comments on this web site, you grant http://www.rprhaircare.com.au/ and its affiliates a right to use, reproduce, modify, distribute and display such reviews and comments throughout the world in any media.

Trademarks
Any other trademarks, company names, product names, and/or logos set forth in this website, including those of or related to any products, are the property of their respective owners. http://www.rprhaircare.com.au/ does not claim to own any of these trademarks and http://www.rprhaircare.com.au/ is not related to, endorsed by, or in any other way connected or associated with these companies.

Disclaimers and Limitation of Liability
The User agrees that use of http://www.rprhaircare.com.au/ is at User's sole risk. Neither http://www.rprhaircare.com.au/, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "Providers"), or the like, warrant that http://www.rprhaircare.com.au/ will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of http://www.rprhaircare.com.au/, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through http://www.rprhaircare.com.au/. This site is provided by http://www.rprhaircare.com.au/ on an as "as is" and "as available" basis. http://www.rprhaircare.com.au/ makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products, included on this site. To the full extent permissible by applicable law, http://www.rprhaircare.com.au/ disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. http://www.rprhaircare.com.au/ will not be liable for any damages of any kind arising from the use of this site, or from any products purchased from this site, including but not limited to direct, indirect, incidental, physical, punitive and consequential damages. No oral advice or written information given by http://www.rprhaircare.com.au/ nor its affiliates, nor any of their officers, directors, employees, agents, providers, or the like, shall create a warranty or legal obligation; nor shall user rely on any such information or advice.

http://www.rprhaircare.com.au/ reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable after 7 days once delivered. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Applicable Law and Jurisdiction
http://www.rprhaircare.com.au/ is created and controlled in Victoria, Australia. All purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. By using this site you submit to the jurisdiction of the courts of Victoria and Australia and agree that any legal action will only be commenced in these forums.
If you access the website from outside Australia, you do so on your own responsibility and are responsible for ensuring compliancy with all the laws in the place where you are located.

Review of Terms
These terms and conditions are subject to change from time to time without notice. Past terms and conditions can be accessed on request by written notice to RPR Hair Care. Contact details can be found on our Contact Us page. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

 

Payments

Credit Card Payments via Secure Pay
We offer the secure payment option of Secure Pay.

SecurePay will attempt to process via the Payment System Transactions made using:

  • any MasterCard Card issued by a member or affiliate of MasterCard International Inc, on which the MasterCard or MasterCard II marks appear, and any other card conforming to the Standards established by MasterCard  International Inc.;
  • any Visa Card issued by a member or affiliate of Visa International on which the Visa marks appear, and any other card conforming to the Standards established by Visa International;
  • secure SSL tunnel to connect to the payment gateway

To find out more information about Secure Pay you can visit the website www.securepay.com.au

Credit Card transactions are processed in Australian Dollars using:

  • payment pages which comply with the Industry standard and use TSL 1.0 (SSL 3.0)
  • a 128-bit SSL encryption

Trade Customers
Trade Customers who hold an account with RPR may also be entitled to pay accounts by direct deposit or order on 30 day account based on account approval once an account application form has been lodged.


Please fill in the following form to contact us:
(* Compulsory Fields)

Please enter the verification code displayed below to submit the form (Case Sensitive)
Cannot read this image? Try another

captcha image
-->